AI Services
Information on Aalto University's official and productized AI services
Slowness in Aalto AI Assistant and AI API services
There is slowness in Aalto AI Assistant responses and Aalto API services due to a fault in Microsoft’s Azure AI services in Sweden. Aalto AI Assistant’s responses may take 30–40 seconds instead of the usual 5–10 seconds.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for the inconvenience.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for the inconvenience.
For more information, please contact IT Service Desk (servicedesk@aalto.fi)
IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
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Multifactor authentication (MFA) required for all services when logging in from outside Aalto, starting 28 April 2026
The MFA policy for Aalto Login (idp.aalto.fi) will be aligned with the policy used by other Aalto services.
Aalto University in 2025: strong results in research, education and innovation activities
Aalto University continued to strengthen its impact in 2025
Aalto University Endowment provided EUR 42 million in 2025 to education and research
The university endowment portfolio returned 8.5%