AI Services
Information on Aalto University's official and productized AI services
Service outage in Aalto AI Assistant and AI API services on 27 Jan 2026
On Tuesday, 27 January 2026, Microsoft’s Azure AI services in Sweden Central experienced an unexpected and significant outage between 11:22 and 17:12.
Due to the outage, Aalto AI Assistant and the AI API services were unavailable.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for any inconvenience caused.
Due to the outage, Aalto AI Assistant and the AI API services were unavailable.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for any inconvenience caused.
IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Read more news
Apply now: Bioengineering human tissue: Design, fabrication, analysis
Unite!’s Blended Intensive Programme (BIP) on bioengineering human tissue combines online learning with hands-on training in Germany.
Multifactor authentication (MFA) required for all services when logging in from outside Aalto, starting 28 April 2026
The MFA policy for Aalto Login (idp.aalto.fi) will be aligned with the policy used by other Aalto services.
Aalto University in 2025: strong results in research, education and innovation activities
Aalto University continued to strengthen its impact in 2025