Campus survey results tell the story of the campus experience
ACRE's campus survey is designed to find out how well the campus functions and supports different jobs and studies for all Aaltonians. The survey is carried out annually, but last year it was significantly updated.
In previous years, the main outcome measured by the survey has been the "Leesman Index", but now the Net Promoter Score (NPS) is used to measure the campus experience. The NPS score indicates how many people would recommend a campus as a place to work or study on a scale of 0 to 10. The NPS score is expressed on a scale of minus 100 to plus 100, with zero being neutral.
The staff NPS score showed a positive trend compared to the previous year. In 2024, the NPS for staff was 32, compared to 28 in 2023. The NPS for students was 41, compared to 47 in 2023. Although the NPS figure for students came down slightly, it is still very good.
Tuesdays and Thursdays as the most popular campus days
Tuesdays and Thursdays are the most popular days on campus for staff, with around a third of respondents saying they work on campus up to five days a week. Most of the students who responded to the survey study on campus 3-4 days a week.
The survey also asked what would make people come to campus more often: ergonomic workstations, quiet working and study spaces, better access to breaks and places to relax during the day, and investment in cycling facilities such as bike storage.
Campus nature refreshes, room for improvement in terms of comfort
The map survey also asked about refreshing areas on campus. Campus nature was highlighted in the responses, such as the linden alleys, the large tree and small park area in front of Väre on the Korkeakouluaukio and the area between Otakaari 1 and the Learning Centre. Cafés are also seen as refreshing places on campus.
Positive feedback from the survey was received on working and meeting spaces, services, space reservation systems and building maintenance. Areas for improvement included quiet working spaces, break-out areas, indoor conditions and signage.
Making a true difference by responding: development and improvement projects based on the results
The annual campus survey is one of the most important channels of influence regarding the Otaniemi campus. The results of the survey have been reviewed both internally within ACRE and with the university's facilities officers to identify necessary actions. The results have also been presented by departments.
Based on survey results, indoor conditions in buildings have already been influenced, for example, through building services technology. In addition, further efforts are being made to improve the outdoor areas and to communicate better about, for example, the sports and refreshment facilities in the surrounding area. Other campus improvement and development projects will also be promoted in cooperation between the University and ACRE.
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