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FAQ and user support

Here you will find help for some of the most common problems, frequently asked questions and user support contact information. This page is part of the set of instructions for the course feedback tool.
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1. FAQ - frequently asked questions

Below you will find answers to frequently asked questions.

2. Check your course information in Sisu

The course feedback system gets all its information from Sisu, the student information system. That is why it is of the utmost importance that the information in Sisu is correct at the start of the course.

  • Are all the teachers registered for the course? Only teachers registered in Sisu can see the course in question in the course feedback interface, and they can add course-time surveys, questions to the final survey and see the given feedback and can respond to the feedback.
  • Have the course registrations been processed? Rejected students do not receive course feedback. Students' registration information is updated in the course feedback tool almost in real time, as it is updated every 10 minutes.
  • Are the course dates correct? The teacher's reminder message is sent according to the start date. The end date, on the other hand, controls the creation, opening and closing of the end-of-course survey. Please note that the teaching of the course should be organized within the timing specified in the course description. You can correct the dates in Sisu. If the course dates are changed in Sisu, the course feedback system updates the information during the night, and after that the course feedback system works according to the new timing. Repairs must be done in good time or as soon as the need for repair is detected.
  • Is the course's Language of Instruction entered correctly? You can read more about the effects of the language of instruction on surveys here.

If you need to make changes to the information mentioned above, please contact your own school's Learning Services.

3. Contact course feedback support

In minor issues, try first to log into MyCourses again or try a different browser. If neither of these work, feel free to contact the course feedback contact persons. Contact details can be found below (login required).

This service is provided by:

Learning Services

For further support, please contact us.
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