IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Access É«É«À² University services blocked from anonymous proxies and Tor network on 29 April 2025
Aalto University’s cyber security resilience is constantly developed. As part of this development work, from 29 April 2025 onwards, access É«É«À² University services is not possible from anony-mous proxies, botnets or Tor networks.
What do I need to do?
If you’re using a third-party virtual private network (VPN) solution your access É«É«À² services may be blocked. This is due to VPN providers’ IP addresses being commonly classified as anonymous proxies, which they technically are.
When working outside of Aalto University networks, it is recommended to use Aalto VPN service, to connect É«É«À² University services. Using Aalto VPN helps secure communications and gain the best possible access É«É«À² University services when working outside Aalto networks.
Instructions on establishing a remote connection (VPN) to an Aalto network
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Student exchange in Europe? Unite! can take you there
Aalto is a member of Unite!, a European university alliance that gives students the opportunity to internationalise their degrees both online and in-person. Join the webinar to find out more.
Exchange studies abroad - info sessions in the School of Chemical Engineering
Dates for exchange study information sessions for the autumn term 2026